Terms of Service

These Terms of Service (the “Terms”) set forth the terms and conditions governing the use of video courses, online courses, membership content, teaching materials, documents, and other related services (collectively, the “Service”) provided by the operator of Ramen Method Lab (“we,” “us,” or “our”).

Users must review and agree to these Terms before applying for or purchasing the Service.

Article 1. Application

These Terms apply to all video courses, online courses, membership content, teaching materials, documents, distributed content, email communications, and other related services provided by us.

If the Service is accessed or purchased through MOSH or any other third-party sales platform, the terms of service and other applicable rules of that platform will also apply.

Article 2. Service

The Service provides video courses for learning knowledge and techniques relating to ramen, including ramen preparation techniques, soups, tare, aromatic oils, noodles, toppings, restaurant operations, product development, and other related subjects.

Details of the Service, delivery format, viewing period, and other applicable conditions will be stated on the relevant sales page or information page.

Article 3. Application and Formation of Contract

Users must apply for the Service using the method specified by us.

For credit card payments, a contract for use of the Service is formed between us and the user when the application and payment procedures have been completed.

For bank transfers, a contract for use of the Service is formed when payment has been confirmed by us or by the applicable payment system.

If an application contains false, incomplete, or fraudulent information; if the Service is intended to be used in violation of these Terms; or if we otherwise reasonably determine that the application is inappropriate, we may refuse the application or terminate a contract that has already been formed.

Article 4. Fees and Payment

Service fees, payment timing, and other payment terms are subject to the conditions displayed on the applicable sales page or payment screen.

For applications made from within Japan, payment may be made by credit card or bank transfer.

For applications made from outside Japan, payment may be made by credit card only.

Available payment methods will be displayed on the applicable sales page or payment screen.

If payment is made by bank transfer, the user is responsible for any bank transfer fees.

When using a credit card from outside Japan, additional fees may be charged by the card issuer or other financial institution, including international transaction fees, foreign exchange conversion fees, or other applicable charges. Any such fees are the responsibility of the user.

Users are also responsible for communication charges, internet connection fees, and any other costs necessary to use the Service.

Article 5. Subscription Services

When using a recurring subscription service billed monthly, annually, or at another interval, the user agrees to the subscription period, renewal terms, fees, payment method, and cancellation procedure stated on the applicable sales page.

Unless the user completes the prescribed cancellation procedure, the subscription will automatically renew for each subscription period stated on the applicable sales page, and payment will be processed automatically.

Once the cancellation procedure has been completed, future automatic renewals and recurring payments will cease.

Fees that have already been paid are generally non-refundable, including on a prorated basis. This does not apply where a refund is required by applicable law.

Cancellation deadlines, availability of content after cancellation, access to previously released content, and other applicable conditions will be stated on the applicable sales page or information page.

Article 6. Viewing Period

The viewing period for the Service is subject to the terms stated on the applicable sales page.

For one-time purchase video courses, the minimum viewing period is one year from the date of purchase. If a viewing period longer than one year is stated on the applicable sales page, that longer period will apply.

After the minimum viewing period has expired, the course may continue to be viewed for as long as the Service and the applicable course remain available.

The provision of a course may be discontinued for reasonable reasons, including termination of the Service; termination or modification of the platform or system used to provide the Service; changes to the method of operation; discontinuation of an older course due to substantial revisions or updates to course content; compliance with laws or regulations; or other reasonable circumstances.

If access to a course becomes unavailable before one year has elapsed from the date of purchase due to termination of the Service or any other reason not attributable to the user, a refund will be provided in accordance with Article 7.

If a course is discontinued after one year has elapsed from the date of purchase, no refund will generally be provided unless a refund is required by applicable law.

If a course is to be discontinued, we will notify users or make a public announcement in advance to the extent reasonably possible.

For subscription services, applicable content may be viewed only during the subscription period. Availability of content after cancellation and access to previously released content are subject to the terms stated on the applicable sales page or service information page.

Article 7. Cancellations and Refunds

Due to the nature of digital content, including video courses, online courses, membership content, and PDF materials, cancellations, refunds, and returns requested for the user’s own reasons after payment has been completed will generally not be accepted.

However, for a one-time purchase video course, if access to the applicable course becomes unavailable before one year has elapsed from the date of purchase due to termination of the Service or any other reason not attributable to the user, the amount actually paid by the user will be prorated over 12 months, and the portion corresponding to the remaining period until one year from the date of purchase will be refunded.

The refund amount will be calculated as follows:

Amount actually paid ÷ 12 × Number of months remaining from the date access becomes unavailable until one year from the date of purchase

If the remaining period includes a fraction of a month, that fraction will be counted as one full month.

Upon issuance of such refund, the contract relating to the applicable course will be deemed terminated.

Refunds will generally not be provided for reasons attributable to the user, including the user’s internet connection, device environment, operational difficulties, insufficient viewing time, level of understanding of the content, or differences between the content and the user’s expectations.

Article 8. Viewing Environment

Users are responsible, at their own expense, for preparing the internet connection, devices, browsers, applications, software, and other equipment or environment necessary to use the Service.

If the Service cannot be accessed or viewed due to the user’s internet connection, device environment, browser or application settings, or other circumstances relating to the user’s own environment, the purchase will generally not be eligible for a refund.

Article 9. Account Management

Users are responsible for properly managing their login credentials, account information, passwords, and other authentication information.

Users may not lend, transfer, share, sell, or change the registered name of their account to or with any third party.

We will not be liable for any loss or damage resulting from inadequate account management, errors in use, or unauthorized use by a third party attributable to the user.

Article 10. Prohibited Activities

Unless expressly permitted by us or permitted by applicable law, users must not engage in any of the following activities in connection with the Service:

• Reproducing, republishing, distributing, selling, publishing, or sharing without authorization any videos, audio recordings, images, text, materials, written content, recipes, course content, know-how, or other content.
• Recording, audio recording, screen recording, downloading, or saving videos, audio recordings, or other content.
• Taking, saving, publishing, or sharing screenshots of images, videos, materials, membership pages, or other content.
• Transferring, selling, lending, or disclosing teaching materials, documents, recipes, course content, or other content to any third party.
• Allowing anyone other than the purchaser to view or use the Service.
• Sharing account information, viewing URLs, private or limited-access URLs, passwords, or other information required to access the Service with any third party.
• Using teaching materials, course content, course structure, or other content of the Service to create, publish, or sell, without authorization, any course, teaching material, video, seminar, consulting service, or other service that is substantially identical or similar to the Service.
• Defaming, harassing, interfering with the business of, or otherwise infringing the rights or interests of us, instructors, other users, or any other related party.
• Gaining unauthorized access to the Service, placing an excessive load on the system, or otherwise interfering with the operation of the Service.
• Engaging in any act that violates applicable laws, regulations, or public order and morals.
• Engaging in any other conduct similar to the foregoing that we reasonably determine to be inappropriate.

Article 11. Copyright and Intellectual Property Rights

All copyrights, trademark rights, and other intellectual property rights relating to videos, audio recordings, images, text, materials, course structure, designs, logos, and other content provided through the Service belong to us or to the respective lawful rights holders.

Use of any content provided through the Service, including recipes, formulations, preparation methods, cooking techniques, course content, and know-how, beyond the scope permitted under these Terms is prohibited.

Users may use the content of the Service within the scope permitted by these Terms for their own learning and as a reference for their own cooking, restaurant operations, product development, and related activities.

Article 12. Permitted Use of Recipes and Technical Information

Recipes, formulations, preparation methods, cooking techniques, and product development information provided through the Service may be used as a reference for the user’s own learning, research, restaurant operations, cooking, and product development.

Users may apply the techniques and concepts learned through the Service to their own restaurants and products.

However, users may not publish, provide, or sell the Service’s teaching materials, recipes, course content, or other materials, either in their original form or in a substantially identical form, through courses, teaching materials, videos, seminars, social media, websites, paid content, consulting services, or any other means.

Users may also not use our name, an instructor’s name, logos, or other identifying marks without authorization in a manner that suggests that the user or the user’s products or services are affiliated with, supervised by, certified by, endorsed by, or otherwise officially connected with us or an instructor.

Article 13. Results and Effectiveness

The Service provides users with an opportunity to learn knowledge, techniques, concepts, preparation methods, and other information relating to ramen.

The recipes, formulations, cooking methods, temperatures, times, cooking procedures, and other information presented through the Service are examples based on the instructor’s experience and specific cooking environments.

Results may vary depending on the type, quality, and condition of ingredients; cooking utensils and equipment; heat source and intensity; quantity being prepared; room temperature; humidity; water quality; and other conditions.

Even when the same ingredients, procedures, or numerical values presented in the Service are used, we do not guarantee identical results in terms of taste, aroma, texture, appearance, or any other characteristic.

We also do not guarantee improvement in the user’s skills, successful commercialization, product quality, sales, customer acquisition, profitability, customer evaluations, restaurant performance, or any other business results.

Article 14. Food Safety and Business Responsibilities

If users apply knowledge or techniques learned through the Service to restaurant operations, product sales, event sales, mail-order sales, food preparation, cooking, or any other commercial purpose, users are responsible for confirming and complying with all applicable laws, regulations, ordinances, and other requirements in the country or region where the food or products are provided or sold, including those relating to food hygiene, business licenses, food labeling, and allergen labeling.

When preparing food for persons with allergies or providing food to third parties, users must confirm the ingredients, seasonings, raw materials, and allergens used, and must implement any safety management procedures and labeling required in the country or region where the food is provided.

We will not be liable for food-related incidents, allergic reactions, sales-related disputes, or other loss or damage arising from matters attributable to the user, including the user’s own hygiene management, cooking practices, selection of ingredients, storage, serving, labeling, or compliance with applicable laws and regulations.

Article 15. Changes, Suspension, or Termination of the Service

Where reasonably necessary, we may change the content of the Service, distributed content, method of delivery, course structure, support services, or other aspects of the Service.

We may also temporarily suspend or terminate all or part of the Service due to system maintenance, termination or malfunction of third-party services, communication failures, natural disasters, accidents, compliance with laws or regulations, circumstances affecting an instructor, or other unavoidable circumstances.

For one-time purchase video courses, if the applicable course is discontinued within one year from the date of purchase, the matter will be handled in accordance with Articles 6 and 7.

If a course is discontinued after the minimum viewing period has expired, we will notify users or make a public announcement in advance to the extent reasonably possible.

Article 16. Suspension of Use and Termination of Contract

If a user violates these Terms, we may, depending on the nature and severity of the violation, take necessary measures including suspending provision of the Service to that user, suspending the user’s account, terminating the contract, or refusing future use of the Service.

If the violation is serious or requires urgent action, we may take such measures without prior notice.

If a contract is terminated due to the user’s violation of these Terms, fees already paid will generally not be refunded. This does not apply where a refund is required by applicable law.

If we suffer loss or damage as a result of a user’s violation of these Terms, we may seek compensation from the user in accordance with applicable law.

Article 17. Disclaimer

We endeavor to ensure that the information provided through the Service is as accurate and useful as reasonably possible, but we do not guarantee its completeness, accuracy, usefulness, currency, or fitness for any particular purpose.

We will not be liable for any loss, damage, problems, or disputes with third parties arising from the user’s own decisions, cooking activities, business activities, or other circumstances attributable to the user.

We will also not be liable for loss or damage arising from failures of MOSH or other third-party sales platforms, payment services, video distribution services, communication networks, or other circumstances not attributable to us.

However, nothing in this Article excludes or limits any liability that we are required to bear under applicable law due to our intentional misconduct, negligence, or other legally recognized grounds.

Article 18. Handling of Personal Information

We will handle users’ personal information appropriately in accordance with our separately established Privacy Policy.

Article 19. Exclusion of Anti-Social Forces

Users represent and warrant that they are not members of an organized crime group or any other anti-social force equivalent thereto, and that they have no relationship with any such anti-social force.

If it is discovered that a user falls within the definition of an anti-social force or has a relationship with an anti-social force, we may terminate the contract without prior notice.

Article 20. Amendments to These Terms

We may amend these Terms where reasonably necessary due to changes in laws or regulations, changes to the Service, or other circumstances.

Where an amendment to these Terms is in the general interest of users, or where the amendment is reasonable in light of the necessity for the amendment, the appropriateness of the amended terms, and other relevant circumstances, we may amend these Terms in accordance with applicable law.

When these Terms are amended, we will provide notice of the amendments and their effective date through the official website of the Service, the applicable sales page, the MOSH page, or another appropriate method before the effective date.

The amended Terms will apply from the stated effective date.

Article 21. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan.

Any dispute arising in connection with the Service will be subject to the exclusive jurisdiction of the court of first instance in Japan having jurisdiction over the location of the Service provider.

Article 22. Contact

For inquiries regarding these Terms, please contact us through the Contact page on this website or through the inquiry form provided on the applicable service page within MOSH.

We do not accept inquiries relating to sales solicitations, promotional offers, advertising placements, media interviews, business partnerships, introductions of products or services, or other similar matters.

We respond to inquiries in Japanese or English only.

We may be unable to respond to inquiries submitted in other languages.

Article 23. Language

In the event of any discrepancy or inconsistency between the Japanese and English versions of these Terms, the Japanese version shall prevail.

Effective Date: July 1, 2026